Refund Policy

 

Refund & Cancellation Policy – Descending

At Descending, we are committed to delivering premium-quality products and exceptional service. We understand that plans can change, and we aim to offer flexibility where possible. Below is our updated refund and cancellation policy.

1. Cancellations & Refunds Prior to Shipping
We allow cancellations and full refunds for any order that has not yet shipped. If you wish to cancel your order, please contact us as soon as possible at sales@descending.shop. Once your order has shipped, it will fall under our return policy guidelines.

2. Returns for Product Issues or Damage
We accept returns in the following cases:

  • You received the wrong item

  • Your item arrived damaged or defective

  • An item was missing from your order

  • The product does not match the description on our website

If any of these apply, please reach out within 1 day of delivery so we can assist you promptly.

3. Return Eligibility
To qualify for a return, you must contact us within 1 day of receiving your item. You may be asked to provide photos or further details to verify the issue.

4. Return Process
Email us at sales@descending.shop to initiate a return. Our team will review your request and provide return instructions if your case is approved.

5. Refunds
Once we receive and inspect your return, we will issue a refund to your original payment method if the item is in acceptable condition.

6. Non-Returnable Items
We do not accept returns for items that:

  • Have been worn or used

  • Are damaged due to misuse

  • Are missing tags or seals (if applicable)

7. Shipping Costs
Shipping costs are non-refundable unless your return is due to our error.